Return & Warranty Policy

Last updated: 2 October 2026

This policy applies to all equipment and licences sold by Hangzhou Qingzhi Computer Technology Co., Ltd (“Qingzhi Computer”) through qingzhicomputer.com, written quotations and direct orders.

1. No returns or refunds

All sales are final. We do not accept returns and do not issue refunds, including for change of mind, ordering the wrong configuration or no longer needing the equipment. Every server is configured to your order, so please check the configuration in your quotation and proforma invoice before payment. We are happy to answer questions about compatibility before you order.

2. Warranty: 1 year

Every server, storage system, network device and component comes with a 1-year warranty from the date of shipment. The warranty covers hardware failures under normal use.

3. Replacement of failed components

If a component fails during the warranty period, we replace it with the same or an equivalent part. We do not exchange whole servers when a single component can be replaced. To make a claim:

  1. Contact us at info@qingzhicomputer.com or WhatsApp +86 153 3688 7932 with your order or invoice number.
  2. Send the server service tag or serial number, a description of the fault and, where possible, photos, error messages or hardware logs (for example, iDRAC or iLO logs).
  3. We diagnose the issue with you remotely and confirm which part has failed.
  4. We ship the replacement part. If we ask for the failed part back, you return it to us; return freight is paid by the buyer, in line with our EXW terms.

4. What the warranty does not cover

  • Physical damage, liquid damage, power surges or damage from improper installation or cooling.
  • Unauthorised repairs, modifications or removed or altered serial labels.
  • Software, firmware settings, data loss and data recovery.
  • Normal wear of consumables such as RAID controller and CMOS batteries.

5. Software licences

Licence keys (for example, iDRAC Enterprise or Datacenter) cannot be returned or refunded once delivered. If a key we supplied fails to activate on the hardware it was ordered for, we replace it.

6. Damage in transit

Under EXW terms, risk passes to the buyer when the goods are handed over to the buyer’s carrier. Check the shipment on arrival and report any visible damage to the carrier or insurer straight away. We provide the shipping documents you need for the claim.

7. Your statutory rights

We sell to businesses. Nothing in this policy limits any rights that cannot be excluded under the law that applies to your purchase.

8. Contact

Warranty and support questions: info@qingzhicomputer.com · WhatsApp +86 153 3688 7932 · WeChat server-Allen.

About Qingzhi Computer, server supplier from China

Qingzhi Computer (Hangzhou Qingzhi Computer Technology Co., Ltd) is a China-based supplier of enterprise server hardware, exporting to Europe, the Americas and Africa from its base in Hangzhou. The company carries Dell PowerEdge, HPE ProLiant, Lenovo ThinkSystem, Huawei and xFusion systems, alongside GPU and AI training servers, rack servers and enterprise storage. Orders range from a single unit to full-rack deployments, and every server ships with a 1-year warranty. Qingzhi sells on EXW Hangzhou terms. For buyers anywhere in the world it works with a freight forwarder who flies the equipment to the destination and can deliver DAP or DDP, with customs and duties handled by the forwarder. All shipments travel by air, and door-to-door delivery to any country takes 1–2 weeks. Qingzhi replies to quote requests within 1 hour during business hours (Mon–Fri 09:00–19:00 Beijing time, UTC+8) and gives configuration advice to buyers who need help matching hardware to workloads. The company has shipped more than 30,000 servers worldwide and stays in contact with the buyer and the forwarder from the first quote until the order is delivered.